Customer Service - Sales Support Administrator in Chertsey - Pyramid Search and Selection

On behalf of this super, well established and growing business, who are also market leaders, we are recruiting a Sales Support Administrator to join their friendly, professional team.

This organisation offers a fantastic working environment, career development opportunities, and a collaborative team culture.They also offer a 7% bonus of annual salary plus a range of corporate incentives.

You will be working as part of a great and supportive team who ensure order handling is accurate and that customers always receive a first-class service. Excellent customer service skills are essential.

The role also involves internal interaction between departments such as the Warehouse and the Sales Team, ensuring all parties are aware of any order changes.

As part of the role, you will also have approximately 12 customers who are dedicated to you to account manage, overseeing orders from placement to delivery.

As this is a busy and fast paced environment, at least 1 year’s administrative experience is required.

Great organisational skills with the ability to multitask are also essential along with strong attention to detail and the ability to work within a fast-paced environment.

Excellent customer service skills are also key for this role; therefore, you must be extremely customer focused. Experience gained within customer care from any industry or background would be an asset..

Responsibilities include:

• Processing customer orders accurately
• Respond to customers email enquiries in a timely manner
• Answer incoming telephone calls
• Manage assigned accounts (approx. 10-12)
• Check EDI system daily for orders
• Deal with customer queries and liaise with carriers
• Monitor any courier discrepancies and process claims
• Assist Sales Managers with FOC processes and samples
• Process quotation requests via email or web
• Raising credit notes

Other duties include processing proforma orders, taking credit card payments, checking invoices and covering customer accounts for holiday cover.

Personal Requirements:

• Minimum of 1 year’s administrative experience
• Be highly customer focused
• Have excellent written and verbal communication
• Have accuracy and attention to detail, particularly data input, creating and maintaining records
• Possess strong organizational skills with the ability to handle multiple tasks in a fast-paced environment
• Be a strong team player, be keen to develop the role
• Good Microsoft Office skills are a must for this position, if you have SAP and CRM experience this would be an advantage though is NOT essential as training can be provided.

Renumeration & Benefits:

• Hours are 09.00 to 17.15 Monday to Thursday and 09.00 to 16.00 on Friday
• Holidays start at 25 days per annum, with an additional 3 days at Christmas
• Bonus scheme 7% of the annual salary
• Pension scheme & private medical insurance
• Healthy activity allowance – paid monthly

Please note, this is a full time, office-based role. This is NOT a working from home position.