Service Analyst (SC Cleared) in Gosport - Sanderson

Role Overview

Working as part of a team of analysts and administrators across a range of contracts to specific service level agreements.

Key Responsibilities

Day to Day:

• Provide oversight of the receipt, identification, storage and withdrawal of all supported CIs & Assets
• Provide oversight of the management of the CI & Asset status throughout their lifecycle
• Support the Product process manager in conducting configuration audits
• Identify and report on CI & Asset related anomalies where there is no linkage to an incident, request or approved change activity
• Provide guidance and support as part of the onboarding process
• Support SMO process owner and Product managers in the creation of processes & procedures
• Provide training

Essential Skills

• Knowledge of ITIL service management processes and practices
• Knowledge of Asset and Configuration management processes
• Recognised ITIL Foundation Computer Sciences Certificate or equivalent
• Experience and knowledge of MS office packages (at intermediate / advanced level),

Desirable Skills

• 3 years of experience in a SACM role
• Hands on experience with ServiceNow and PowerBI
• Knowledge of or hands on experience with GITLAB or other similar repositories
• The ability to build positive working relationships at all levels of the business and work collaboratively across teams.
• Planning and documentation to support the Product areas in maintaining the configuration management system
• Propose the scope for service asset and configuration management, providing input to the Configuration management plan.
• Track, and report on the quality of the configuration management system
• Use data-driven insights to make informed decisions and drive continuous improvement.
• In collaboration with internal and external stakeholders, review opportunities for enhancements for improving the efficiency and effectiveness of the processes.
• Identify improvement opportunities for inclusion in the CSI register

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.