Client Services Manager (Trading & Investments) French or German Speaking in London - Cpl Life Sciences

French or German Speaker Only

A leading global electronic brokerage firm is seeking an enthusiastic and driven Institutional Client Services Associate to join its London-based team. The firm provides trading access to more than 150 markets worldwide and forms part of a well-capitalised, publicly listed international financial services group.

This role offers the opportunity to support institutional clients — including banks, hedge funds, financial advisors, and broker-dealers — within a dynamic, technology-driven environment.

You will act as a first point of contact for existing and prospective institutional clients, delivering high-quality service via telephone, ticketing systems, and live chat.

The position plays a key role in building long-term client relationships while ensuring a seamless onboarding and support experience as the firm continues to expand its global product offering.

The organisation fosters a supportive culture with opportunities for professional growth through project involvement, mentoring programmes, and structured training.

• Serve as the first point of contact for institutional client queries
• Provide support across multiple trading platforms (desktop, mobile, and web)
• Resolve trade-related queries (order entry, execution, platform navigation)
• Escalate complex issues to relevant internal stakeholders
• Manage relationships with key institutional clients
• Contribute to platform and process enhancement projects
• Support client training initiatives and assist with market research activities

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem-solving mindset with an interest in financial markets and technology
• Prior experience in international settlements or clearing operations is advantageous
• University degree (or equivalent)
• A few years’ experience, ideally in a client-facing role within a global financial institution
• (Strong junior candidates with relevant technical knowledge will also be considered.)

• London (City)
• Monday to Friday, 8:00am – 5:00pm
• Hybrid working model

• Competitive salary (commensurate with experience)
• Performance-based discretionary bonus
• Discretionary equity participation
• Pension scheme
• Group life assurance and income protection
• Private medical and dental options (post-probation)
• Above statutory annual leave (increasing with service)
• Travel season ticket loan & cycle-to-work scheme
• Corporate events and wellbeing initiatives