Mortgage Account Support Coordinator in West Malling - TN Recruits

Join a respected Buy-to-Let mortgage lender with over 25 years of proven success in the UK mortgage market. Known for its strong brand, customer-first approach, and drive for continuous improvement, this is an exciting chance to become part of a collaborative and experienced Servicing team.

About the Opportunity

We’re looking for a motivated and detail-oriented individual to help deliver a seamless mortgage experience for customers. You’ll manage borrower accounts, handle enquiries, and support the smooth operation of day-to-day servicing activity. This is an excellent opportunity to grow your career within the ever-expanding mortgage and property finance sector.

What You’ll Do

• Manage inbound and outbound calls, ensuring all borrower interactions are handled professionally.
• Respond promptly to borrower enquiries via email.
• Prepare redemption statements and follow up on outstanding documentation.
• Contact borrowers in arrears, taking payments securely over the phone.
• Keep mortgage account and CRM systems accurate and fully up to date.
• Work closely with colleagues to meet deadlines and service standards.
• Build strong working relationships with internal teams.
• Escalate complex or sensitive cases to management when necessary.

About You

• Strong communicator with excellent customer service skills.
• Highly organised and detail-focused.
• Confident and professional phone manner.
• Able to follow established processes and procedures effectively.
• Positive, adaptable, and a genuine team player.

Mortgage or servicing experience is beneficial but not essential — comprehensive training will be provided. What truly matters is your proactive attitude and passion for delivering great results.

Why You’ll Love Working Here

• Hybrid working model – 1 day from home once probation is complete.
• Full training and ongoing development support.
• Friendly, collaborative workplace with a focus on teamwork and growth.
• Real career opportunities within the mortgage and property finance industry.
• A business culture built around improvement, integrity, and customer focus.

Interviews are happening now — apply today to begin your journey with a forward-thinking and highly respected mortgage provider.

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