Technical Support Specialist in Milton Keynes - Cobalt Recruitment

Job Description Technical Account Manager
£35,000 - £45,000
Milton Keynes/ Hybrid

Company Outline
Cobalt is delighted to be working closely with a global leader of bespoke high-performance software solution. Our client employs over 6,000 specialists across 35+ offices and servicing over 70 countries.

Since our client’s formation they have set a first-class standard in for real estate software solutions with a combination of compassion and technical innovation. They understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.

The Role
Prioritise queries and offer a best-in-class service to clients
Identification of the cause of queries received
Provide an in depth and consultative management approach with regards to resolution plans for clients when receiving queries
Understand the nature of non-support queries and escalate them to the relevant departments internally
Supporting clients closely on the status of their queries
Maintaining the support logs in accordance with company policy with all actions updated clearly and efficiently
Escalating any issues identified during day-to-day activities to Management

Role Requirements
Ability to work in a pressurised environment
Strong interpersonal skills and enjoy working within a client facing role
Have experience within Accounting or Real Estate/ Property is beneficial
Have worked on project focused roles
Ability to work as part of a team, as well as working on projects as an individual