Mandarin Speaking Pre-sales (Technical Pre-sales) in Maidenhead - Dahua UK & Ireland

Job Description Job Position: Pre-Sales Engineer
Industry: Security and Surveillance
Job Type: Intern

Description: The Pre-Sales Engineer plays a pivotal role in delivering Dahua’s high-quality products, solutions, and services. The Pre-Sales Engineer will be engaged with not only our Tech, Sales, Marketing, and Operation Departments, but also external clients such as system integrators, installers,end-users, and other clients, to improve Dahua's business performance and reputation and ensure healthy sustained business growth.

Main Responsibilities:
The Pre-Sales Engineer is required to deliver the following key tasks:

Provide technical support and advice on all aspects of video surveillance equipment for sales staff and customers, including responding to customers on technical problems, cooperating with R&D on troubleshooting, and doing integration with third-party companies, both VMS and CCTV hardware.
Maintain good relationships with distributors, system integrators, and installers, and listen to their feedback on our products.
Maintain efficient communication with the headquarters in terms of new product lines and other technical issues.
Carry out site surveys, customer training/demos, project support, and product promotion to the market; and provide product pre-sales promotion, including introducing new product features to Channel Customers, helping customers to select products, and working with sales staff for sales targets.
Test and diagnose faults and undertake repair of video surveillance equipment.
Provide product training to technical engineers for our channel customers and help them to improve the standard of their technical knowledge.
Providing demand consolidation, gathering product information and feedback from the Midlands market, and reporting back to the product department in China HQ for product improvement and plan.
Providing project support, including proactively helping customers prepare tender documents, and making project tenders according to the required standards.
Brand promotion, cooperating with Dahua Marketing Team with regards to promotional materials for customers in order to develop the company's business
Participate in training sessions for new starters in the Technical Department to ensure they are familiar with Dahua products and solutions.

Key Attributes:
Full clean UK driving license;
Right to work in the UK;
Prior experience in a technical support role;
Good customer service skills and communication skills;
Strong knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network, and industrial drone products.
Good at handling pressures
The ability to learn new technologies
A positive attitude
Initiative, honesty, and integrity