Customer Service Agent in Bishops Tachbrook - CV-Library

Customer Service Agent (Temporary)

We're in search of a Customer Service Agent to join our vibrant team in Leamington Spa. As an integral part of our team, you'll need to bring flexibility and adaptability, along with top-notch organisational and administrative skills. Your proactive problem-solving abilities and attention to detail will be essential.

Hours: Monday to Friday, 8:30 am to 5:00 pm or 9:00 am to 5:30 pm. Salary: £24,000 - £25,500.

Customer Service Agent Key Responsibilities:

- Providing exceptional customer service and precise customer administration.
- Engaging with customers via various communication channels, including inbound phone calls.
- Resolving customer queries promptly and professionally.
- Conducting account administration tasks accurately.
- Collaborating with all departments to address customer issues effectively.
- Recording activities using our CRM system.

Customer Service Agent Requirements:

- Proficiency in PC operation and fast, accurate typing skills.
- Previous experience in customer service or credit control, preferably with exposure to sales ledger operations.
- Ability to handle inquiries across diverse communication channels, including inbound phone calls.
- Thriving in a fast-paced, demanding environment.
- Demonstrating a customer-focused mindset, prioritising customer satisfaction while achieving business and team objectives.
- Functioning effectively as part of a team, demonstrating adaptability and exceptional organisational abilities.
- Strong problem-solving skills and meticulous attention to detail.
- Excellent interpersonal skills, maintaining professionalism and a proactive attitude on the phone.

Candidates must have the right to live and work in the UK and hold a valid UK driving licence to be eligible for this role.

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