Senior Account Manager in Manchester - CV-Library

Activus Recruitment have an excellent opportunity for and experienced Account Manager to join our clients national commercial cleaning company.
This role is based in Manchester and covers the areas of Manchester, Cheshire and Liverpool.

Working hours:Flexible to meet the needs of the business

Summary of position:To proactively manage client portfolio in the day-to-day basis to ensure the delivery of a first-class cleaning service is provided at the selected area and provide ongoing support to the group of account managers with day-to-day management of their portfolio.

This is a hands-on position and cleaning of the sites may occasionally be required

Key responsibilities:
Client Management

* To build and maintain long term customer relationships

* To communicate all issues promptly and effectively and work towards resolving these as quickly and professionally as possible

* To meet with the clients and obtain the monthly QA, in line with the agreed frequencies

* To keep client up to date with all staff changes, holiday, and emergency cover

Staff Management

* To be the first point of contact for staff

* To lead and progress all cleaning operatives to be the best they can with appropriate on-site training

* To ensure that all staff have the appropriate equipment & stores to carry out their duties and deliver these too site when required

* To ensure and monitor that Time & Attendance is used on each site wherever possible, and to keep Helpdesk up to date with any changes that may occur within the contracts

* To manage staff holiday, absenteeism and site covers

* To always make sure Timesheets are filled out in a timely manner each fortnight

* To develop, motivate, problem-solve, and grow the employee side of the business

Recruitment and Selection

* To deal with the recruitment and selection process when required

* To ensure all new start paperwork or onboarding are completed

* To ensure a site induction is conducted on day one with all new members of staff

Health and Safety

* To ensure all Health and Safety audits are complete and up to date, and all health and Safety training appropriate to the site is undertaken

* Ensure all aspects of Health and Safety are carried out accordingly to each of your contracts, with correct COSHH, Risk Assessments, Rams & site-specific Rams

* Ensure the staff are trained on the correct usage of chemicals

* Ensure that all cleaners have the appropriate PPE required for each site

* Report any accidents or near misses

* Act as a H&S officer, promoting a safety culture within the workplace

Group Management Duties

* To support Account Managers with building the relation with their clients and resolving the issues when required

* To support Account Managers with staff issues and provide guidance when required

* To support investigation process when required

* Manage sites, liaise with clients and staff in the absence of a member of any Account Manager within the Team.

* To ensure your Team follow and comply with all company procedures and policies.

* To control stock levels and deal with the stock management

* To support/organise any special cleans required

* Meet/call your RM/CD frequently and updating them with any key information.

This list is not to be regarded as exclusive or exhaustive