Global Technical Support - Optical in Helwith Bridge - CV-Library

Our Technology Global client with offices in Belfast have a role available for Global Technical Support Engineer (Optical Networks). You will provide system level post-sales support for their customer base (some which are the biggest companies worldwide) Our client is committed to their people-first philosophy. They offer an extremely competitive salary, remote/hybrid working and 1st class benefits package and perks

Some of the things you will do:

Testing, troubleshooting and remote technical support for products. You may also be involved in on-site day to day interactions with the customer concerning all aspects of network planning, deployment and technical network issues and design.

You will provide remote technical support (via telephone or on line) for identified products 24 x 7, as well as on-site support to customers when required.

You will use debug tools as well as lab research to aid in the resolution of the customer’s technical problems, recovering information vital to call out the incident/issue to senior engineers, including Engineering/Design, Product/Project Management, Documentation, Supply Chain or Training.

You will partner with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide customer feedback.

You will create, review, validate and publish required MOP/ISB/FSB documents, and add inputs to the knowledgebase (KCS).

You will need to have:

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university or three to five years related experience or equivalent combination of education and experience 

Basic knowledge of the operation of fiber optic transport and/or switching equipment. 

Experience in a technical support role

Proven problem solving experience and expertise 

Problem solving experience with SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities 

Basic knowledge of OTN and related technology 

Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel 

Ability to analyze, trouble-shoot and resolve problems 

A working knowledge of transport and switching systems for telecommunications applications and Optical Networking 

Experienced with various types of test equipment for optical and protocol testing. 

Experience with system level trouble shooting on fiber optic telecommunications transport and switching equipment. 

Basic knowledge of OTN, SONET/SDH/DWDM, Carrier Ethernet protocols and a general understanding of other Switching/transport concepts are required. 

Mid-level expertise in data communications, UNIX SUN/Oracle as well as experience working in an IP network 

Ability to deal with stressful situations with colleagues and customers 

Must have the ability to communicate effectively in English language both verbal and written 

You will receive:

Excellent salary package to include bonus

Fantastic benefits package

Remote/Hybrid working

Full training and support from Management

Mon-Fri