Claims Handler in Ashford - CV-Library

Our client is seeking to hire a Claims Handler for their Ashford office. You will be the first and ongoing point of contact for smaller customer claims, and will provide customer liaison for claims being managed at head office/regional office. Monday to Friday, 9-5pm (35hrs pw), with an hour's lunch break. We are looking for someone who wants a career in insurance, as this role comes with extensive and ongoing training. c£20-22,000 per annum, dependent on experience, plus a host of benefits to include:

26 days holiday plus bank holidays
The option to buy or sell 5 days after probation
Birthday day off
Health Shield cash-back plan
Death in service
Free parking
Friday fruit delivery
Annual company trips for staffDuties include:

Obtain information from customers to intimate claims and assess appropriate claims route
Manage claims from intimation to settlement including confirming cover, appointing suppliers and loss adjustors as required, keeping the customer informed and reaching satisfactory settlement
Where outside delegated authority, intimate the claim and provide sufficient information for the Claims Team to proceed, appoint suppliers and loss adjustors as required and ensure the customer is kept informed and that the claim proceeds efficiently
Record and manage claims and customer contact
To develop and sustain effective working relationships with all stakeholders
To comply with all applicable sections of the General Insurance Compliance Manual, Claims Guide and local agency procedures
Obtain and maintain the relevant competencies and licences as required by the company and operate within your scope of authority at all timesInsurance experience isn't necessary (but is desirable), but the ideal candidate will have:

Proven track record in delivering excellent customer service in a claims/handling or complaints type environment (be able to deal with upset customers)
Ability to build relationships through effective written and verbal communication skills
Excellent attention to detail and organisational skills
Good IT skills especially Microsoft Office and to use company systems
Able to manage own workload and able to work effectively under pressure
6 GCSEs A-C (or equivalent) including English, Maths & Science
Problem solver, use own initiative, demonstrate honesty, integrity, care, skill and diligenceFull training provided (which may include additional travel and staying away from home in order to attend training courses). There is potential to complete CII qualifications and may be occasional weekend work to support agency events.

The role is subject to Disclosure and Barring Service (DBS) checks and CCJ checks.

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