Job Description
Summary of Job:
Our client, a leading international moving and relocation entity, is now looking to appoint a Move Manager to join their team in the UK, o be based in Kent, primarily working with French speaking clients.
The Move Manager works closely with clients and assignees in the support of all transportation services related to a move. Primary interface is with the assignees for which the services are being provided as well as the network of supplier partners. This position will provide a single point of coordination for transportation services.
The ideal candidate must be fluent in French and preferably have experience with freight forwarding or move management / household goods. In addition to this, exceptional customer service skills and experience is vital.
Principal Accountabilities:
Move Management:
Coordinate door to door move include but not limited to;
* Initiation call
* Provision of all move related documents i.e., insurance, customs
* Arranging of a pre-move survey
* Conducting phone surveys when appropriate
* Quoting and booking move with approved supplier, i.e., origin, freight, customs, destination, 3rd party
* Monitoring and tracking of shipment
* Updating assignee & booker or client at each step of the process
* Ensuring all claim/insurance details are passed to the claims team
* Maintain single point of contact throughout move
* Correct usage of paperwork on all files
* Ensure data integrity in operational system
* Reporting
* Maximise all revenue opportunities
* Ensure the best possible cost for service being purchased
* Approval of supplier invoices
* Preparation of sales invoices
* Compilation of Rates including Supplier costs & Rates to client
Sales:
* Identify new opportunities
* Provide support to Sales team when necessary
Requirements:
Experience:
* Awareness of assignment challenges in the international marketplace
* Domestic & Int’l HHG’s Forwarding experience
Skills:
* Fluent in French
* Strong organisational skills, time management, and customer service skills
* Customer focused
* Solid decision-making skills
* Excellent verbal and written communication skills
* Strong interpersonal skills
* Consultative, listening, and leadership skills
* Strong technology skills
* Negotiation and persuasion capability
This is a fantastic opportunity to grow your career with this industry leading company. Please apply today for further information