Customer Success Administrator in Harlow - SC4 Recruitment Limited

Account Manager – Internal - B2B Customers

Harlow

As our client’s business continues to scale, we are hiring an energetic internal Account Manager to join a friendly customer service team, take ownership of national and regional customers and serve as a key link between Sales, Operations, and the Warehouse. You’ll sit at the heart of a well-established operation that’s growing quickly, working with retailers, wholesalers, and trade partners to ensure orders are managed end-to-end, accurately, efficiently and with a proactive, commercial mindset. As volumes increase, this role will naturally evolve. It’s an opportunity to build credibility, improve processes, and grow your career with an ambitious, expanding business.

We’re Looking For Someone Who:

• Has experience working with B2B customers, ideally managing sales orders and customer queries
• Ideally has experience working with manufactured products and physical stock
• Is highly organised, detail-oriented and commercially aware
• Can confidently communicate with internal teams and external customers
• Enjoys taking ownership and contributing ideas to improve how things are done

Responsibilities:

B2B Account & Order Management

• Manage and process B2B trade and wholesale orders from national and regional customers
• Own the order-to-despatch lifecycle, ensuring accuracy, prioritisation and clear communication
• Act as the primary point of contact for trade customers, providing updates, resolving queries and building relationships
• Ensure orders are accurately recorded and managed through the ERP system
• Work closely with Warehouse, Logistics and Operations to ensure smooth pick, pack, dispatch, and invoicing

Sales & Operational Support

• Support the Sales team with quotes, proposals, presentations and trade activity
• Maintain accurate customer and order data, producing reports where required
• Liaise cross-functionally to ensure trade orders are executed seamlessly
• Assist with trade events or trade show logistics when needed

If you’re an experienced B2B customer service or internal account management professional who has experience accurately processing and managing sales orders, and you’re looking for ownership, stability and development within a growing business, we’d love to hear from you. Don’t wait – immediate start - apply today.