Plumbing Technical Support Manager in Birmingham - Hays Specialist Recruitment Limited

Your new company
We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide.
Your new role
As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and acting as an escalation point for complex technical queries. You'll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service.What you'll need to succeed

• A strong plumbing background is essential; gas experience is highly desirable.

• Demonstrated leadership experience - this does not need to be in an identical role but should show team management or supervisory capability.

• Excellent communication and problem-solving skills.

• Ability to lead and motivate a team while maintaining a customer-focused approach.

• Organisational skills to manage workloads and ensure service levels are met.

What you'll get in return

• A competitive salary between £40,000 - £45,000.

• Free on-site parking.

• 25 days annual leave plus bank holidays.

• The opportunity to step into a leadership role with full support from the existing manager during the transition.

• Join a respected and established business with a strong reputation in the industry.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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