Account Manager in London - SER (Staffing) Ltd

Account Manager – IT Managed Services (MSP)

Location: UK (Hybrid working available)
Industry: Managed IT Services / Technology

Salary: £50,000 + £30,000 OTE 

An award-winning Managed Service Provider (MSP) is looking for an Account Manager to join its growing client success team. Supporting a portfolio of established clients, you will act as a trusted advisor, ensuring strong relationships, high service satisfaction, and identifying opportunities for growth.

This role is ideal for someone with B2B account management experience, ideally within the IT or MSP sector, who enjoys working closely with clients and helping them maximise the value of their technology solutions.

The Role

• Build and maintain strong relationships with key client stakeholders

• Act as the primary point of contact and advocate for client needs

• Understand client requirements and recommend appropriate IT solutions

• Manage contract renewals and protect recurring revenue streams

• Identify cross-sell and upsell opportunities across the service portfolio

• Conduct regular client reviews and strategic account planning

• Work closely with internal technical and delivery teams to ensure excellent service delivery

• Support clients with cyber security best practices including Cyber Essentials guidance

• Collaborate with marketing and internal teams on client communications and updates

Key Skills & Experience

• Experience in B2B Account Management or Client Services

• Ideally experience working in an IT Managed Service Provider (MSP) environment

• Strong communication and relationship-building skills

• Commercially aware with confidence discussing pricing and contracts

• Ability to manage multiple client relationships and priorities

• Proactive and client-focused with a strong customer service mindset

• Familiarity with IT services, infrastructure, or managed support environments

What’s on Offer

• Opportunity to join a growing MSP with ambitious expansion plans

• Work with a wide range of clients across different industries

• Supportive team environment with strong collaboration across departments

• Ongoing training and development opportunities

• Clear progression within a growing technology services business

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN