Repairs Advisor in London - Community Led Housing

Home-based with attendance at our Central London office as required (about 2 days/month)

Permanent, Full-time (35 hours per week)

Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home?

Would you love to work for a company where 95.2% of staff recently stated in an anonymous survey that they would recommend us as an employer?

Are you enthusiastic about using your skills to help people keep their homes whilst maximising both CDS’s and residents’ income?

About CDS – CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country’s largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability.

The opportunity – You will play a key role in delivering a superior responsive repairs service, logging and progressing repairs, coordinating with contractors and keeping customers well informed. You will act quickly on safety concerns, support prompt void turnaround and ensure all actions are accurately recorded.

About you – You’re calm under pressure, organised and resilient, with a strong customer-service mindset. You communicate clearly, follow detailed processes accurately and enjoy solving problems. You’ll bring excellent communication skills, strong attention to detail and confidence working with IT systems. Whilst you will have experience in repairs, construction, housing or a customer-facing property-related role, we’re equally interested in your approach, values and enthusiasm and willingness/ability to learn.

Our values – We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we’d love to hear from you.

Working here – We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package.

Inclusion – We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work.

Please review the role profile and competence standard for this role and use them to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we are interested in hearing your authentic voice, thinking and writing style.

Closing date: Monday, Friday, 27th March 2026 at 8am

Interviews: Thursday, 23rd April 2026 (in person at our Central London offices)