Reception Team Leader in London - Livv Workplace

As a Workplace Team Leader, you will support the management of the workplace experience, ensuring a productive, engaging, and high-performing environment that enhances employee well-being and supports business success.

In this role, you will take ownership of the end-to-end customer touchpoint journey, driving user-centric service delivery and continuously improving the workplace experience. You will build strong relationships with clients, stakeholders, and colleagues, acting as a trusted advisor and primary point of contact for service excellence.

You will ensure all service requests and workplace operations are delivered efficiently, collaboratively, and to a high standard, consistently meeting and exceeding client expectations. Acting as a brand ambassador, you will uphold all site procedures, health and safety standards, and compliance requirements.

As a team leader, you will guide and support workplace team members to deliver seamless front-of-house and service operations, including reception management. You will foster strong communication across teams, promote a customer-focused culture, and ensure the effective use of systems and processes.

Additionally, you will contribute to the development of workplace initiatives, drive continuous improvement, and ensure that all services align with workplace strategy and organisational goals.

Experience & Skills

• Proven experience in corporate or customer service environments
• Experience leading or supervising a team
• Strong communication and interpersonal skills
• High attention to detail and organisational ability
• Effective time management and prioritisation skills
• Technical proficiency
• Ability to work independently and as part of a team
• Professional, calm, and solutions-focused approach
• Flexible, reliable, and committed