Customer Services Advisor German Speaking - remote working in London - Thomas Brown Recruitment

We are recruiting on behalf of a global health & wellness company for two fluent German-speaking Member Services Advisors to join their growing European customer support team. These are remote-based roles supporting members across the DACH region and wider European markets.

If you are a dedicated customer service professional who enjoys helping others and thrives in a multicultural, fast-paced environment, we’d love to hear from you.

Key Responsibilities:

• Provide exceptional customer service via phone, email, chat, and other channels
• Assist with member queries, order management, and account troubleshooting
• Maintain high standards of professionalism, accuracy, and responsiveness
• Liaise with internal teams to escalate and resolve issues on behalf of customers and leaders
• Attend occasional training sessions, conventions, or team meetings (some travel required)
• Support the Member Services Team with additional tasks as needed

Your Profile:

• Fluent in German and English (written and spoken)
• Experience in a customer service or call centre role
• Strong problem-solving skills and a customer-first mindset
• Comfortable learning new systems and working under pressure
• Team player with a proactive, positive attitude

Benefits:

• Competitive salary performance bonus
• Private health and dental insurance
• Generous pension scheme
• E-learning and development opportunities
• Birthday leave and other internal perks (e.g. staff shop, gym reimbursement)