Customer Service Advisor - Initial Contact Worker in London - Adecco

Job Title: Customer Service Advisor - Initial Contact Worker
Location: Havering
Contract: Full-time temp
Pay Rate: £16.84 PAYE hour
Start Date: Urgent - Immediate Start

Are you passionate about making a difference in the lives of vulnerable adults and their carers? We are seeking an enthusiastic and dedicated Initial Contact Worker / Customer Advisor to join our vibrant Havering Access Team (HAT)!

About Us:
The Havering Access Team is the gateway to Adult Social Care, delivering timely and effective support to our community. We thrive in a fast-paced, multidisciplinary environment, where every day is an opportunity to impact lives positively.

What You'll Do:
As the first point of contact for Adult Social Care inquiries, your role will be crucial in providing information, advice, and support. You'll work closely with a team of professionals to ensure that residents receive the care they need.

Key Responsibilities Include:

• Manage inquiries via phone, email, and face-to-face interactions.
• Deliver clear, accurate, and empathetic guidance to residents and carers.
• Process referrals and gather relevant information for appropriate teams.
• Maintain accurate records on our Adult Social Care database.
• Conduct strengths-based conversations, focusing on individual needs.
• Collaborate in a high-pressure environment to ensure timely responses.

What We're Looking For:

• Knowledge of relevant legislation (Care Act 2014, Equality legislation, etc.).
• Experience in busy customer-facing roles, ideally within Adult Social Care.
• Strong IT skills, with a willingness to learn case management systems (Liquid Logic training provided).
• Excellent communication skills, with the ability to handle sensitive conversations.
• A flexible and reliable team player ready to hit the ground running!

Why Join Us?

• Be part of a dedicated team making a real impact.
• Opportunities for professional development and training.
• Supportive work environment with a focus on collaboration.

Ready to Make a Difference?
If you have a background in Adult Social Care or a similar customer-focused role, we want to hear from you! Interviews will be conducted ASAP.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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