Client Relationship Manager - Global law firm in London - Norfolk Capsey

We’re seeking a Client Relationship Manager to lead and expand relationships within a large global law firm. This high-profile role involves partnering with Partners, Client Relationship Leaders (CRLs), and client teams to develop and execute strategic client plans that drive engagement, revenue growth, and long-term loyalty.

Key responsibilities include:

• Owning and managing a portfolio of priority clients within the Firm’s Key Client Targeting Program.

• Acting as a trusted adviser to Partners, providing guidance on client strategy, growth opportunities, and engagement initiatives.

• Leading high-impact client programmes, events, and thought leadership initiatives, ensuring alignment with regional and firmwide priorities.

• Translating client insights into actionable strategies, tracking progress, and ensuring consistent delivery of a first-class client experience.

• Supporting strategic pursuits, panel appointments, and lateral partner onboarding to maximize client value.

This role is perfect for someone who thrives on building long-term client relationships, influencing strategy, and delivering tangible results in a fast-paced, international, and collaborative environment. You will have direct exposure to senior leadership and major clients, making this an ideal opportunity for a commercially-minded professional looking to make a visible impact.

At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

ABOUT NORFOLK CAPSEY

Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.