Independent Living Advisor in London - the guinness partnership

The Independent Living Team at Guinness supports residents in our housing schemes for people aged 55 and over. The team provides a warm and friendly housing management service to ensure our residents are safe, comfortable and supported in their homes. 

We are pleased to welcome applications for a permanent Independent Living Advisor to join our team, serving Croydon (but travel within London) on a permanent basis, working 35 hours per week. 

Reporting to the Independent Living Manager, you’ll provide intensive housing management services to residents in our sheltered housing schemes. Your responsibilities will include building strong relationships with customers, supporting new residents during viewings and move-ins, and helping them understand their tenancy rights and responsibilities.

You will also assist customers in accessing housing benefit support or financial advice, and make referrals for assistive technology, aids, and adaptations that promote independent living. Regular site inspections and health & safety checks will be part of your routine, along with monitoring contractor performance to ensure high standards are maintained.

While primarily based at our schemes in Croydon, you’ll need to be flexible to travel between local schemes in London and provide cover when required. A full UK driving licence and access to your own vehicle are essential.

What we are looking for

• Experience working with older adults, promoting independence and community spirit
• Strong commitment to equality and diversity
• Adaptable communication skills, especially when explaining technical information
• Solid administrative and numeracy skills
• Ability to work independently and as part of a team
• Excellent verbal and written communication
• Proficiency in Microsoft Office

In return for your hard work, we offer: 

• Competitive salary £30,271 per annum (pro rata) 
• Flexible hours: Monday–Friday between 9 am – 5 pm
• Paid mileage: 45p per mile
• Company sick pay and life assurance (after qualifying period)
• Up to 9% matched pension contributions
• Lifestyle benefits portal: discounts at supermarkets, retailers, leisure activities & more
• Cycle to work scheme
• Simply Health cashback plan
• Employee Assistance Programme

If you are interested in joining us and would like to apply for this position, please apply with a CV and covering letter. 

The advertised salary is the full time equivalent and includes a Local Job Supplement for London. 

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