Import and Export Coordinator in Chelmsford - Pursuit Resources Group

Import and Export Coordinator

Near Chelmsford , Essex | Free Parking on Site | Close access to A12

£29,000 - £32,000 | Full Time, Office Based

Do you thrive when you're the person holding everything together? Do you enjoy variety, like working with customers, coordinating lmports, Exports and Logistics and take real satisfaction in knowing your attention to detail makes a difference? If so, this could be the role for you.

We're partnering with a successful, independently owned FMCG manufacturing business to recruit an Import / Export Customer Coordinator based in Chelmsford. This is a pivotal role sitting at the crossroads of customer service, logistics, and sales support - offering genuine scope to make your mark in a friendly, high-performing team.

The Role

You'll take ownership of the full order lifecycle for a portfolio of customers, ensuring every interaction is handled with professionalism, accuracy, and a personal touch. Day to day you'll be:

• Overseeing import and export activity in line with HMRC Customs & Excise requirements, including compliance for excise goods
• Working with the manufacturing planning team to ensure customer demand and production schedules remain aligned
• Maintaining accurate records across order processing systems and proactively flagging any potential issues before they escalate
• Acting as the primary point of contact for a portfolio of UK customers - building strong relationships and delivering a consistently excellent experience
• Managing orders from receipt through to delivery, coordinating with operations, warehousing, and external logistics partners
• Providing proactive support to the sales team and helping to identify ways to continually improve service delivery
• Championing sustainable practices and contributing to wider business improvement initiatives

What We're Looking For

This role suits someone who combines strong organisational skills with a natural ability to connect with people. We're looking for a candidate who brings:

• Minimum 3 years' experience in a customer service, account management, operations, or order management role
• Excellent communication skills - approachable, clear, and professional in every interaction
• An understanding of logistics and supply chain processes; import/export experience is highly advantageous
• Familiarity with HMRC excise regulations or a strong desire to develop this knowledge
• Confident IT skills including experience with order management or ERP systems
• The ability to stay calm, organised, and solutions-focused when priorities shift
• A genuine team ethic and a positive, energetic presence in the workplace

What's on Offer

• £29,000 - £32,000 depending on experience
• 24 days holiday plus bank holidays
• Free Parking
• Performance bonus
• Generous pension contribution
• Life insurance (death in service)
• A well-regarded, Investors in People accredited business with a strong team culture
• Accessible Via Public Transport

If this role ticks all your boxes - or you think it would be worth more of a conversation about - apply today with your CV! Please note; ensure your location is clearly marked on your CV.

logistics |Import |Export |Customer Services | Administrator | Account Manager | Customer Coordinator | Logistics Coordinator | Export Coordinator | Import Coordinator | Operations Coordinator