Operations Executive in Woking - C&M Travel Recruitment

Operations Executive – Travel
This company are the largest consortia for independent travel businesses, they drive and support initiatives to help their members develop and grow their businesses. They encompass a network of over 1200 independent travel businesses and the Operations Executive’s role is to provide members with guidance and support with banking queries, insurance, regulatory matters, and overall compliance with membership terms.  This is a superb opportunity for candidates with strong administrative and customer service experience to join this fast growing, innovative travel company. Salary c£27k and initial 1 year fixed term contract. 

Operations Executive – Role & Responsibilities:

• Compliance duties which include data entry of monthly returns, reporting and chasing outstanding returns, identifying, and resolving issues with member accounts.
• Administration of new memberships include system set up, insurances, & completion of required forms and documentation.
• Operational support to include responding to calls & emails into the department and resolving queries efficiently & effectively.
• Regular and ad hoc reporting for members and key stakeholders.
• General operational and administrative department support.

Operations Executive – Skills & Experience Required:

• Experience in a customer service role within travel, insurance, banking etc 
• Strong ability to manage and prioritise workload with excellent accuracy & attention to detail.
• Ability to work autonomously, to take responsibility in making decisions and problem solve.
• Excellent verbal and written communication skills and an ability to build strong working relationships with members.
• Excellent IT and office skills

Operations Executive – Additional Information:

• Salary of  circa £27k depending on experience
• Initial 1 year fixed term contract
• Monday to Friday, 9 to 5.30
• Office based but with flexibility to work form home 2 days per month
• Company benefits include pension, health care, life assurance.

Please apply for the position of Operations Executive online or email your cv to