Customer Relationship Executive in Bristol - Hays Specialist Recruitment Limited

Your new company
Aztec West based business

Your new role We're looking for a proactive, people-focused Customer Relationship Executive to join a growing, fast-paced business that supports a diverse portfolio of clients across the UK. If you thrive in a role that blends inbound sales, customer care, and ongoing account management, this is an opportunity to make a real impact.

About the Role

You'll be the first point of contact for new enquiries and the ongoing trusted partner for existing customers. From initial conversation through to onboarding, service delivery, renewal, or cancellation, you'll ensure every customer feels supported, informed, and confident in the services they receive.This role suits someone who enjoys variety-one moment you'll be converting an inbound lead, the next you'll be advising a long-standing customer on additional services that could benefit their business.

What You'll Be Doing

Inbound Sales & Onboarding

• Respond to enquiries received via phone, email, website, or partner referrals
• Understand customer needs and recommend the most suitable service options
• Explain relevant regulatory requirements and guide customers through necessary checks
• Negotiate pricing and clearly communicate terms of business
• Manage customer data accurately within CRM and billing systems
• Close sales and ensure a smooth transition into ongoing account management

Customer Relationship Management

• Build strong, long-term relationships with existing customers
• Proactively contact customers in line with the company's account management plan
• Identify opportunities to extend or enhance customer subscriptions
• Respond to queries, resolve complaints, and ensure a positive customer experience
• Manage cancellations and work to retain customers wherever possible
• Coordinate with internal teams including Finance, Compliance, and Marketing
• Maintain accurate customer records across all systems
• Support customers with service changes, documentation, and regulatory requirements

Continuous Improvement

• Share customer insights with management and marketing teams
• Contribute ideas to improve processes, customer experience, and business growth
• Take on additional responsibilities as the business evolves

What you'll need to succeed

• Strong interpersonal and communication skills
• A customer-first mindset with a solutions-driven approach
• Experience in sales, account management, or customer service
• Confident negotiator with a professional telephone manner
• Comfortable using CRM systems and other business software
• Highly organised with excellent attention to detail
• Positive, resilient, and able to manage multiple tasks at once

What you'll get in return

• Flexible working options available.
• Parking
• You'll be part of a collaborative, ambitious team where your ideas are valued and your work genuinely makes a difference. This is a role for someone who enjoys building relationships, solving problems, and helping customers get the most from the services they rely on.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF

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