IBA Account Handler in London - Hays Specialist Recruitment Limited

Your new company
You'll be joining a dynamic and fast-growing specialist business within a wider leading UK group, known for its supportive culture, professional development opportunities and flexible approach to work. The organisation is proud of its inclusive environment, offering access to wellbeing programmes, study support, staff awards, community initiatives, and a range of benefits from medical insurance to generous pension contributions. Offices are energetic and collaborative, while still offering the balance employees need.

Your new role
As an IBA Account Handler, you will be responsible for managing a portfolio of client accounts across multiple brands. You'll oversee the full lifecycle of account handling including debt collection, cash allocation, credit control, claims and return-premium payments, and ensuring client ledgers remain accurate and up to date. You'll produce timely management information, liaise regularly with internal teams, resolve cash queries, monitor payments to brokers, and maintain clear and comprehensive records.
What you'll need to succeed
- Previous experience in an IBA or similar accounting role- Strong working knowledge of MS Office
- Websure system experience advantageous
- Excellent organisation, accuracy and attention to detail
- Strong communication skills and confidence liaising with internal and external stakeholders
- Ability to manage deadlines, resolve queries and maintain high standards of ledger control
- A proactive approach to problem-solving and delivering results
- Understanding of FCA client money requirements (desirable)
What you'll get in return
- Competitive salary and group annual bonus scheme- Remote Working
- 10% employer pension contribution (with 5% employee input)
- Private Medical Insurance & Life Assurance (x4 salary)
- Group Income Protection
- Generous annual leave entitlement
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk