Mortgage Administrator / Mortgage Case Administrator, North West London, £, – £, (DOE) in London - Financial Divisions

Mortgage Administrator / Mortgage Case Administrator

Location: North West London (Hybrid options available)

Salary: £25,000 – £28,000 (dependent on experience)

Job Type: Full-time

About the Client

My client is a rapidly expanding Wealth Management firm based in North West London, providing holistic financial advice across mortgages, protection, investments, and financial planning. Due to continued growth, they are seeking an organised and motivated Mortgage Administrator to support their mortgage advisers and help drive cases through to completion.

This is an excellent opportunity for someone looking to build a long-term career in financial services within a supportive, ambitious, and growing environment.

The Role

The successful candidate will provide full administrative support to Mortgage Advisers, ensuring applications progress smoothly from submission through to completion while delivering outstanding service to clients and third parties.

Key Responsibilities

• Package and submit mortgage and protection applications accurately and efficiently
• Chase lenders, solicitors, estate agents, and clients to progress cases
• Maintain accurate CRM records and detailed case notes
• Prepare client documentation and application packs
• Request and review client documentation (ID, income, bank statements, etc.)
• Provide regular case updates to clients
• Ensure compliance with FCA requirements and internal procedures
• Support advisers with day-to-day case management

Candidate Requirements

Essential:

• Previous experience in mortgage or financial services administration
• Strong organisational skills with high attention to detail
• Confident communication skills via phone and email
• Ability to manage multiple cases in a fast-paced environment
• Good IT skills (CRM systems, Outlook, Word, Excel)

Desirable:

• Knowledge of the UK mortgage process
• Experience liaising with lenders and solicitors
• CeMAP 1 (or willingness to work towards)

What’s on Offer

• Salary of £25,000 – £28,000 depending on experience
• Supportive and friendly team culture within a growing firm
• Training and development opportunities
• Potential progression into advisory roles
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Please contact Sam at Financial Divisions for more information for this role, thank you.