Contact Center Advisor - Financial Services in London - Pontoon

Financial Services Contact Centre Advisor

Location: London
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm-9pm
Environment: Office-based

We're supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You'll be part of a small team (around 12 people), managing back-to-back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable.

• Handling incoming calls and giving accurate updates on pension/financial product queries
• Speaking with vulnerable customers with patience, empathy, and professionalism
• Working within a regulated financial services environment
• Logging information clearly and following set processes
• Supporting a high-volume contact centre team and maintaining strong service standards

• Background in financial services, banking, pensions, SIPs, savings or compensation work
• Confident telephone manner and ability to handle sensitive conversations
• Strong attention to detail and comfort working in a structured, process-led environment
• Ability to work office-based within the set hours (5pm-9pm)

Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.