Partner Portal Support Analyst in London - Handle Recruitment

Handle Recruitment is seeking a self-starer highly proficient in project management, stakeholder engagement and sales operations to join a global consumer tech brand! This is a brilliant opportunity to be the go-to support specialist for a key partner portal within a forward-thinking organisation where you'll play a vital part in ensuring smooth operations and excellent service delivery, all while working with a passionate and dynamic team.

*This is a 12 month contract to begin ASAP, hybrid working in London. Day rate equivalent of £65k-£75k salary*

In this role you will:

• Provide first-line support for partner portal users, resolving issues promptly and professionally
• Troubleshoot and resolve technical problems, liaising with IT or development teams when needed
• Maintain and update the portal's knowledge base, ensuring information remains accurate and accessible
• Assist in onboarding new partners and delivering training to optimise their portal usage
• Monitor user feedback and collaborate on improving portal functionality and user experience

To be successful, you will need:

• Strong technical aptitude with experience supporting digital platforms or portals
• Excellent communication skills, able to explain technical concepts clearly
• Previous experience in a support or customer service role, ideally within a creative or digital environment
• Organisational skills to manage multiple issues and priorities effectively
• A proactive approach, with the ability to problem-solve and suggest improvements

Please apply now for a further conversation!

Handle Recruitment is acting as an Employment Business in relation to this vacancy.