Customer Service Administrator in Leatherhead - Specialist Recruit

Leatherhead, Surrey

Up to £27,000 + excellent benefits

Monday to Friday | 9am – 5pm

Our well-established and growing client, based in brand-new modern offices in Leatherhead, is looking to recruit a Customer Service Administrator to join their expanding team.

This is an exciting opportunity to join a company that is going from strength to strength and genuinely invests in its people, offering excellent training, development, and long-term career progression.

As a Customer Service Administrator, you will play a key role in delivering a high-quality service to customers, supporting them through enquiries and service-related issues with professionalism and empathy.

Your responsibilities will include:

• Handling customer enquiries via telephone and email
• Maintaining and updating customer records within internal systems
• Proactively contacting vulnerable customers to provide support during power loss incidents
• Accurately logging all customer interactions
• Liaising with customers and sub-contractors to coordinate delivery of works
• Coordinating compensation payments in line with industry standards
• Taking ownership of service-related issues and resolving them confidently
• Handling sensitive situations with empathy and professionalism
• Assisting with the preparation of regular reports
• Ensuring all enquiries are handled in line with legislation, regulations, and customer care standards
• Providing administrative support through the asset adoption process

• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Ability to multitask and adapt in a fast-paced environment
• Experience checking documentation and data accuracy
• Good working knowledge of Microsoft Word and Excel (advantageous)

• 26 days holiday, rising to 27 days after 3 years and 28 days after 5 years
• (plus the option to buy or sell up to 3 days per year)
• Annual bonus
• Enhanced pension scheme
• Private medical insurance
• Life insurance
• Comprehensive company training and development programmes
• Employee Rewards Portal with exclusive discounts
• Flexible benefits including Cycle to Work and EV salary sacrifice schemes
• Enhanced family-friendly benefits, including maternity, paternity, and fertility treatment support
• One paid volunteering day per year

You’ll be joining a supportive, forward-thinking organisation that values its employees and provides real opportunities for growth and development in a stable and rewarding environment.