ACCOUNTS ASSISTANT in Leatherhead - E Personnel Recruitment

THIS IS THE PERFECT ROLE FOR SOMEONE WHO WANTS VARIETY, AS YOU WILL BE DOING ACCOUNTS, ADMINISTRATION AND OPERATIONAL DUTIES

PART TIME 20-25 HOURS PER WEEK

OFFICE BASED - LEATHERHEAD

SYSTEM USED - SAP

GOOD SENSE OF HUMOUR!

The role is responsible for organizing and developing the processes within the UK entity to ensure customers receive rapid and efficient support in line with our high-level product standards. It will cover a broad range of tasks with the priority being the ease of the customer experience by ensuring the efficiency of internal processes.

This includes:

• Efficient customer support: Provide friendly and knowledgeable help over the phone, while making sure every issue is tracked smoothly through the ticketing system so customers feel supported from start to finish.
• Independent and responsible execution: Take ownership of tasks, work reliably within the team, and deliver results on time and to a high standard — always keeping customer satisfaction at the heart of what we do.
• Continuous quality improvement: Look for patterns, fix problems quickly, and use insights to prevent future issues. This ensures customers experience a dependable and well managed service.

Key Responsibilities

Customer & Service Administration

• Issue customer statements and respond to basic account queries
• Act as the first point of contact for customers via phone and email
• Accurately triage and divert customer enquiries to the appropriate internal team
• Maintain and update service contracts, ensuring accuracy and timely renewals
• Coordinate and support administrative requirements for field engineers

Sales & Documentation

• Document and file machine sales, ensuring all records are complete and compliant
• Maintain organised digital and physical filing systems

Finance & Accounting Support

• Process and match supplier invoices accurately and in a timely manner
• Act as overflow support for the accounting function during busy periods
• Assist with general finance administration as required

Operational Support

• Administer annual customer feedback surveys and collate results
• Support internal reporting and administrative projects as needed
• Ensure data accuracy across customer, supplier, and contract records

Skills & Experience Required

• Proven experience in an administrative or operations support role
• Strong organisational skills with high attention to detail
• Confident communicator, both written and verbal
• Comfortable handling customer interactions professionally
• Experience processing invoices or supporting a finance function is desirable
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with SAP is a plus
• Ability to manage competing priorities and work independently

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry.