Customer Service Advisor in Manchester - Randstad Perm Professionals

• Job Type: Temporary Ongoing - Min 9 months
• Job Title: Customer Service Administrator
• Salary £12.50
• 37 hours per week
• Location: Manchester

We are seeking an experienced Customer Service Administrator to play a key role in ensuring customers needs are met while delivering an outstanding customer experience

How You'll Make an Impact:

• Handle customer inquiries and process orders in a local site or branch environment
• Manage account setup, pricing, order entry, and resolve queries
• Raise credit notes and manual invoices, adhering to procedures
• Handling phone and email orders from business clients
• Accurate order entry and processing
• Responding to invoicing queries and managing complaints professionally
• Carrying out basic banking tasks and credit control
• Completing spreadsheets using Google Sheets
• Filing delivery notes and compliance documentation
• Working out VAT and discounts at various rates
• Process payments, reconcile banking, and calculate commission payments
• Provide rapid resolution to issues and escalate when needed
• Develop strong, long-term relationships with customers and agents to understand their needs

We'd Love to Hear From You If You Have:

• Previous experience in a similar office-based admin or sales support role
• Strong English comprehension and communication skills (written and verbal)
• Good numeracy and attention to detail - especially when working with VAT, discounts, and banking
• Comfortable using Google Sheets or similar spreadsheet tools
• Professional and polite manner when dealing with the occasional in-person customer

Need to know

• Please note you will be required to work from head office (Coleshill near Birmingham) for the first 4-6 weeks all expenses for travel or hotel accommodation will be paid

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.