Temporary Customer Services Advisor in Ipswich - CV-Library

Your new company
This is a new and exciting job joining a call centre environment for my Ipswich-based client.

Your new role
This is a newly created Temporary Customer Services Advisor working in a call centre with an immediate start and an expected duration through to March 2025. You will be joining an experienced team; your duties will be varied and include:

Providing customers with prompt, effective and courteous front line service.
Working as part of the primary team who answers switchboard calls.
Data processing into CRM system, responding to complex enquiries.
Ensuring that customers are provided with relevant information and agree further follow-up actions.
What you'll need to succeed
To succeed in this temporary Customer Services Advisor job, you will require:

Knowledge of MS Outlook, the Internet or similar software
Experience working in a customer-facing environment.
The ability to find research and extract information.
Proven experience in research and problem-solving
Good level of communication skills, both written and verbal
A confident, approachable manner with the ability to communicate with a range of people.
Able to deal effectively with difficult/emotional customers in potentially stressful situations and with sensitive and confidential information.What you'll get in return
In return, you will receive:

An immediate start (expected duration through to March 2025)
Hourly rate £15.54 including holiday pay
Subsidised parking
37 hours a week (2 shift patterns) Monday to Friday

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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