L&D Manager in Queen Street - CV-Library

L&D Manager - Edinburgh

Job Summary

We are currently recruiting for a Learning and Development Manager to our clients multi-national business. This role will lead and inspire a dynamic team of L&D professionals who support dedicated customer service teams. The L&D Manager will be responsible for driving exceptional service delivery and fostering a culture of continuous learning and development within the organisation.

Client Summary

Our client is a leading organisation in the UK, committed to providing smart and sustainable solutions that enhance customer experiences in a fast-evolving industry. With a presence across multiple UK locations, this business places a strong emphasis on employee development, well-being, and stakeholder engagement.

The Role

As the L&D Manager, you will oversee the day-to-day operations of the L&D team, managing direct reports and working closely with teams across multiple sites. You’ll ensure alignment and collaboration across different locations. This role requires a strategic leader who excels in stakeholder management and is adept at handling complex team dynamics.

As an L&D Manager, you will:

* Line manage a team, including Quality Analysts and Trainers, focusing on their well-being and performance.

* Oversee Coaching Team Managers based in across the UK, who collectively manage over a number of Coaches and Quality Assessors.

* Build and maintain strong relationships with key stakeholders.

* Manage multiple stakeholders and ensure effective collaboration, even under pressure.

* Be an expert in L&D, experienced in all aspects of the Learning Cycle.

* Challenge different ways of thinking, create innovative strategies to tackle challenging learning tasks.

* Address challenges related to team dynamics, role expectations, and time management.

* Prioritise and manage 1:1s, ensuring accountability and performance across all functions.

What are they looking for?

* Proven experience in relationship building and top-tier stakeholder management.

* Strong leadership skills with a focus on team well-being and development.

* Ability to clearly articulate needs and expectations, ensuring alignment across teams.

* Resilience and adaptability in a dynamic and fast-paced environment.

* Experience in a matrix management structure, ideally within a contact centre or customer service environment.

What do they offer?

* Up to £50,000 per annum, full-time permanent role.

* 3 days per week in the office, with 2 days working from home.

* Generous over average pension contribution.

* Health and Wellbeing package provided.

* Cycle to work scheme.

* Employee Discount Scheme.

* Dental Insurance.

* Discounted Gym Usage.

* Free Fresh Fruit