Telephone Support Specialist in Grimsby - CV-Library

Position: Call Handler (Children’s Social Care)
Location: Grimsby
Rate: £12.20/hour
Shift: Monday - Friday | 9:00 AM - 5:00 PM
Hey there, future change-maker! Are you ready to step into a role that’s as rewarding as it is exciting? We’re on the lookout for a passionate Call Handler to join our fantastic team in Grimsby! If you’ve got a heart for children's social care and a knack for communication, keep reading!
About Us:
Join an innovative and forward-thinking local council that's making waves in the community. You'll play a key role in our mission to ensure the well-being of children who need a little extra support. This is more than just a job—it's a chance to be part of something truly impactful!
What You’ll Be Rocking:
Handle calls with a strengths-based approach to ensure practitioners get the vital info they need.
Enter information directly to keep the wheels turning smoothly.
Create contacts from various submissions—every detail matters!
Be a fantastic team player while tackling various business support tasks.
What We’re Looking For:
A calm demeanour and the ability to shine under pressure (team support provided!).
A genuine passion for making a difference in children’s lives.
Confidence in navigating challenging conversations; we’ll help you grow!
Keen attention to detail and a love for learning new things.
An inquisitive nature—ask those clarifying questions!
A true team spirit, recognizing how your role kickstarts a child’s journey.
Must be immediately available and able to work in the office.
Your Skills That Shine Bright:
Exceptional communication skills (both written and verbal)
A collaborative mindset with a can-do attitude
Strong organisational skills to keep everything on track
Discretion when handling confidential info
Previous clerical experience? That’s a bonus!
Why Join Us?
Comprehensive training and ongoing support from a team that cares.
Competitive pay and an awesome benefits package.
Make a real difference in the lives of children and their families!
So, Ready to Jump In?
To get started on your application, you’ll need to bring along some important documents to your initial interview:
✅ Proof of identification (Passport or Birth Certificate)
✅ Proof of national insurance (P45 or P60)
✅ Proof of address
✅ Details for two references
Come be a part of our mission to uplift children in our community. We can’t wait to meet you