Key Account Support Specialist in Royal Tunbridge Wells - CV-Library

Account Support Specialist required to work for one of the UK and Europe's No1 Cloud-based Telematic providers. Business is booming and the Account Support Specialist is at the heart of it by supporting some of their key customers in their daily interaction with the business.

Responsibilities

Assist Key Account Manager with administrative duties such as scheduling meetings, preparing reports and organising documentation.
Maintain accurate and up-to-date records of account-related activities, communications, and interactions.
Serve as a point of contact for clients, addressing inquiries, requests, and concerns promptly and professionally.
Coordinate communication between clients and internal teams to ensure timely responses and resolution of issues.
Facilitate the onboarding process for new partners/customers, ensuring a smooth transition and timely implementation of services or products.
Collaborate with internal departments to gather necessary information, set up accounts and support with training.
Support head of Strategic Account Management in ensuring business processes are being followed within the team.
Provide exceptional customer service to clients, addressing their needs in a timely and professional manner.
Support in escalated issues in conjunction with the AM to resolve them to clients' satisfaction.
Communicate client feedback and insights to relevant teams to inform product/service improvements and strategic decision.
Prepare regular reports and updates for AM and leadership, highlighting achievements, challenges, and opportunities within the accounts.
Identify opportunities for process improvements and service enhancement.Skills/Experience

Ability to build effective relationships at all levels.
High level of interpersonal, communication and negotiation skills
Strong organisation and planning skills and deadline-driven
Project management experience
Solid experience with CRM software
Experience delivering client-focused solutions to customer needs.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation, and presentation abilities
Strong verbal and written communication skillsPerks of the Role

Fantastic salary £28,000-£30,000 *Experience Dependent*
Working Hours are Monday-Friday 9 am- 5 pm
hybrid working
Private Healthcare
5% Employer pension contributions when contributing 5%
33 days Holiday
Company Sick Pay
Life Assurance 4x annual salary
Parking onsitePlease don't hesitate to apply for this role today as interviews are taking place over the next few weeks