SRE Production Support Engineer in South West London - Milestone Technologies, Inc.

Job DescriptionOverview:Are you passionate about ensuring a great customer experience behind the scenes? This role will be predominately operational, focused on improving & supporting front-line SRE operations. The focus will centre on operational readiness, resiliency & quality standards. In addition, there will be the opportunity to contribute & define exciting but scalable reliability engineering projects.*The role is based in London UK and the current expectation is for the resource to work three days in the Battersea office with flexible days on Monday/Friday.For this contractor position, you will: Triage, troubleshoot & resolve front-line production support alerts and tickets.Monitor high-traffic systems responsible for operations, including applications, containers, middleware, physical hardware & databases.Have a systematic, test and measure approach to continually improving operations & monitoring. Understand Web Service APIs, Internet architecture, & common client-server technology stacks.Provide a high level of customer experience to our internal and external stakeholders.Work closely with third parties, interacting with many of our partners to resolve platform issues.Be a confident communicator, leading telephone or video calls with internal teams & external partners.Support new projects when launched.Have previous production or application support experience, preferably with large-scale distributed systems.The ideal candidate will have the following:Proficiency in handling incident management & problem management at an application support level.Experience troubleshooting, analysing log files & resolving technical problems with Java-based applications in a fast-paced environment.Strong background in monitoring and logging of large-scale platforms (Prometheus, Grafana, Splunk, etc.)Familiarity with configuration and deployment management (AWS, Unix, Java, Databases, Kubernetes, Docker, etc.) Competency in one or more coding or scripting languages, such as Python, Ruby, Ansible, etc.Understanding of KPIs, metrics and SLOs.Experience automating manual tasks.Knowledge of version control tools such as Git.Familiarity with iOS, macOS, WatchOS and iPadOS.An exceptionally high level of attention to detail.Self-motivated, proactive, and able to work independently and as part of a team.Effective verbal and written communication skills.Most importantly, a passion for ensuring our customers and stakeholders always get the best possible experience.Competencies:Well organised, learning on the fly, self-development, problem-solving, functional/technical skills.Prior experience as an SRE, System Administrator, Application Support, or similar role.