Team Leader (Carer Advisor) in Sheffield - CV-Library

Sheffield Carers Centre employs around 25 staff and works with 30 volunteers, where everyone’s contribution is valued and counts.

The Carers Centre was formed 29 years ago and is the city’s leading provider of services for adult unpaid carers. It is part of a vibrant voluntary sector, and a member of the national Carers Trust network.

A carer is anybody who, unpaid, looks after somebody who could not manage without this support due to illness, frailty, disability, a mental health problem or an addiction. This may be a relative or friend. Sheffield Carers Centre services are available to any adult carer in Sheffield including parent carers, or for a carer who cares for a person resident in Sheffield. Around 3,000 carers use our services every year.

At the end of 2021 the Carers Centre was successful in its bid to deliver the contract for the city’s Carers Service with Sheffield City Council for the next 5 years. This commenced in January 2022 and provides an excellent level of financial stability for the Carers Centre.

Key Benefits and Terms

Competitive salary: £27,200 - £31,550 pro rata.

Pension Company Contribution: 6.5%

Health Care Cash Plan: Westfield’s Health Care Cash Plan Level 2.

Working hours: Full-time role (35 hpw). Office opening hours; Monday to Friday 9am to 5pm. Staff core hours; 10am to 4pm.

Annual leave: 24 days plus 3 days between Christmas and New Year (as the office is closed) plus 8 days bank holidays, plus an additional 5 days’ leave following 5 years continuous service. All leave is pro rata for part-time staff.

Flexi working policy: New employees are fully office based until successful completion of probation after which hybrid working applies for staff with a suitable home set up. All staff are expected to work a minimum of 2 days per week in the office.

Probationary Period: 3 months if an existing Carer Advisor or 6 months for external candidates to learn the Carer Advisor role prior to taking on the Team Leader role.

Office space: Modern, light, and airy City Centre office, handy for shops and public transport. Spacious staff room and kitchen. Secure parking for bikes and some limited onsite parking for cars.

Job Description

Reporting to: David Winger-Beeston, Carer Service Manager (CSM)
T. (phone number removed)

Purpose

To work within our core mission to deliver a high-quality service within the framework of related legislation, supervising Carer Advisors and managing their own smaller, more complex caseload.

The includes: - face to face and telephone advice, information, and support to carers; provision of detailed carer assessments, and statutory Carers Assessments, and provision of appropriate support plans.

Key responsibilities

Team Leader Supervision

To lead a team of Carer Advisors and work with relevant managers to ensure an efficient and effective service is provided,

To provide day to day advice, coaching, support, and structured development to enable staff and teams, to fulfil their roles, and meet organisational expectations.

To identify staff development areas, and appropriate training to fulfil organisational objectives and support career development.

To take part in appropriate formal and or informal training, or professional development, as identified by Sheffield Carers Centre, to ensure that current and lawful practice is implemented within the team.

Information, advice & assessments

Work as a member of a team of Carer Advisors, providing effective information, advice, and Carers Assessments.

Provide accurate, up to date, evidence-based information and support using appropriate communication channels, e.g., telephone, in writing, face-to-face.

Apply a personalised approach to carrying out carers assessments, applying varied approaches to seeking solutions, in partnership with individual carers.

Where required, following a carers assessment, co-produce an individual support plan with agreed outcomes meeting their identified needs, including a funded carer support package and submit for approval by the carers panel.

Manage a small caseload of carers, across a range of complex caring situations, within agreed protocols in line with UK legislation and current policies and procedures.

Help carers access additional support via applications to external trusts and funding streams.

Maintain and develop knowledge of relevant services, in order to refer or signpost carers and staff to a range of other sources of relevant information and support.

Liaise with external organisations as necessary to deliver innovative and creative packages of short-term and longer-term support.

General

Maintain accurate, up to date and timely records for carers, in keeping with the Carers Centre standards, using the case management system.

To undertake, by agreement, any other duties as reasonable and appropriate to the business of Sheffield Carers Centre.

Person Specification

Essential experience, skills and knowledge

* Experience of supervising and motivating team members.

* Ability to support the team’s learning and development.

* Ability to embed policy and practice into the team culture and buy in to organisational culture.

* Ability to work on own initiative, whilst also knowing when to seek guidance or direction.

* A good understanding of the needs of carers – either through experience of working with carers (paid or unpaid) or personal experience.

* Ability to effectively manage a complex and demanding caseload and to work to deadlines and targets.

* Experience of carrying out complex assessments and developing personalised support plans.

* Experience of providing personalised information and support, using different methods and settings.

* Excellent written and verbal communication skills which are adaptable to varying situations.

* Ability to work effectively as part of a team.

* Ability to develop relationships and access support and information for carers.

* Ability to make sound judgements about casework and complex situations, underpinned by legislation and organisational guidance.

* Accurate recording skills and the ability to maintain appropriate case notes within required protocols.

* Experience of an outcome-based approach to support.

* Knowledge of, and commitment to equality and diversity best practice.

* Experience of using standard Microsoft Office applications and a case management system.

Desirable experience, skills and knowledge

* Knowledge of the Care Act, CQC Single Assessment Framework and their implications for carers

* Experience of working in health, social care or adult services, which could be in the statutory, voluntary or private sectors.

* Knowledge of other key social care legislation such as the Mental Capacity Act and Mental Health Act

* Knowledge of Community language(s)

* Knowledge of Safeguarding

* Experience of using outcome measurement tools.

* Experience of working with volunteers