Application Support Analyst in Upper Longdon - CV-Library

Position: Application Support Analyst

Suitable for: 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role.  Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work training.

Location: Rugeley (you must be within a commutable distance to Rugeley to apply)

Salary: £22k - £25k depending on experience

Please note that unfortunately, our client is unable to offer sponsorship

Our client, a niche software provider, is looking for an Application Support Analyst to join their Service Delivery team.  The main responsibilities of the role would include incident logging and management, problem solving, liasing with customers, programmers and database managers. 

Application Support Analyst - Essential skills:

Approx 6 months+ experience as Application Support Analyst, 1st Line Support Analyst, Software Support Analyst or similar

Experience of working in a customer facing environment

IT literate and familiar with current Microsoft™ applications

Good communication skills and ability to engage at all customer levels

Experience of working with technical teams in a delivery capacity, ideally as part of a service desk / helpdesk capacity

Previous or current experience of supporting release testing, UAT and customer Live environment testing

Anyone with C# programming knowledge

Application Support Analyst Responsibilities:

Customer Support:

Reacting to first line application queries

Recording requirements within the customer ticketing and helpdesk system

Replicating where necessary customer experiences within the internal environments

Raising issues with the development team where necessary

Tracking and ensuring that customer expectations and SLA’s are being met

Escalating any items that fall outside expected SLA internally to your line manager or their deputy

Application Support:

Work with the Product Manager to evaluate new customer requirements (Project or Support)

Provide specification support to developers for future development

Support release testing, daily and end of release

Provide input into the user interface and user experience (UI/UX) design

Some C# programming (or training on)

Project Management:

Work with the Project Manager providing required updates on specific application revisions – status, quality and match to expected requirements

Support the Project Manager in customer project reviews as required, where customers transition from project into BAU (Business as Usual)

Training & Implementation:

Setup new customer UAT and LIVE environments as required

Configure customer environments in line with confirmed solution requirements

Provide application training to new users, to educate as part of the service desk function

Review and update where required user documentation

Provide recommendations regarding best use of Service Desk

Full job description is available on request

To apply:  Please follow the online application process and upload your CV, in Word format

Please note: You must be eligible to work in the UK for your application to be considered (sorry, our client is unable to offer sponsorship).  Due to large numbers of applications, unfortunately we cannot provide detailed feedback to everyone, however, if you wish to find out how your application is progressing, please call or e-mail the office and someone will help you / get back to you