Property Insurance Support Advisor in Borehamwood - CV-Library

You are applying for a job at Hamilton Fraser Insurance, a valued part of Brown & Brown Insurance group.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Working options | office-based with optional rotational remote working in line with divisional requirements

Working pattern | full time

Working hours | 37.5 (Monday - Friday) hours per week

Reports to | TLI Department Lead

What we're looking for:

We're looking for someone with experience in an administrative or customer service role to join our Property team. You'll have a passion for delivering excellent customer service as you'll be answering inbound calls and resolving queries.

Excellent attention to detail is a must as you'll need to accurately enter data onto client records and complete this within the agreed service standards.

Experience in the property sector, especially the private rented sector will be useful but not essential, as will a basic understanding of the insurance or financial services industry. You'll be a natural at working in a team and able to build effective relationships with clients, insurer partners, affiliates and other third parties.

Some of the things you'll get up to:

Processing new business, renewals, revised renewals, lapses (including issuing receipts) and mid-term adjustments
Managing client and departmental mailboxes
Preparing written responses to routine enquiries
Maintaining diary systems and providing first line telephone support where needed
Data entry for Insurer Bordereaux
Credit control support including contact parties for outstanding payments
As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

We'd like you to have:

proven experience in an administrative or customer service role excellent attention to detail great organisational skills with the ability to meet deadlines
the ability to adapt to different tasks at short notice and take initiative
enthusiasm to learn new skills
the ability to work in a team
a sound level of written and verbal communication along with good numerical skills
a good understanding of Microsoft Word and Excel

Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
As part of the HFIS Group, access to discounted personal insurance is available

At HFIS we value development and progression of all our people and so we also offer financial support for studying towards professional qualifications plus study time. As a teammate you will also benefit from a wide variety of high-quality in-house and external training.

We have a relaxed and friendly environment, and our dress code reflects this.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants