Chiller Service Engineer in Hatfield - Mitsubishi Electric

Job Description About us:

We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "Changes for the Better" represents the Mitsubishi Electric Group’s attitude to "always strive to achieve something better", as we continue to change and grow. Each one of us shares a strong will and passion to continuously aim for change, reinforcing our commitment to creating "an even better tomorrow".

Role summary:

The Service Engineer delivers the service products directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem solving skills are essential. The service engineers will report to the Regional Service Manager and will work closely with the Service Supervisors, Service Coordinators & Quality/Warranty Manager to ensure that an efficient and profitable service product is delivered. Service Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heatpumps and air conditioning equipment technology will be required

Skills/Responsibilities:

• Minimum C&G Level.2 Cert in Small Commercial Refrigeration and Air Con Systems.
• C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11).
• Competent in water chiller, heatpump and AC maintenance and remedial work’s.
• Fault finding and diagnostic skills.
• Good communication skills (written and verbal).
• Good client engineering interface experience specifically around AC and Water Chiller
service and maintenance.
• IT literate with product engineering software and Microsoft packages – Outlook, excel,
word.
• Competent as working alone or as part of a team.
• Ability to work under pressure and use own initiative.
• Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive,
professional, personable, and resourceful.

To be Successful in this role you will need to:

• To attend and complete planned site visits and resolve customer issues.
• Focus on troubleshooting and repair within set timeframe and according to defined process, service
agreements and customer needs.
• To provide ‘on site’ advice to the customer related to technical installation and/or service issues.
• To document all findings from the visit including the nature of the work carried out, the time taken to
complete and any recommendations. This information will be captured electronically in real time
meaning it is instantly submitted to the regional service office in order to enhance efficiency and
customer service.
• To assist the Regional Service Manager to develop positive customer relationships and to identify any
remedial works required.
• Where relevant to act as a technical ‘on the job’ coach for less experienced service team members.
• Diagnose and repair system malfunctions requiring specific technical knowledge and relevant
qualifications.
• To build and maintain a good working relationship with the regional Service Co-ordinators and to
understand their challenges and requirements.
• Seek clarification and technical support where needed and escalate issues as appropriate.
• To commission and start-up systems in line with defined regulations, standards and processes.
• Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and
to practically apply this information to resolve the issues encountered on site.
• Working to a high level of customer service at all times, ensuring that the customer is informed upon
arrival and before leaving the site and that they receive any necessary updates as the job progresses.
• To work with the Regional Service Manager to become familiar with any operating problems and to
reach a full understanding of customer needs so that the appropriate service level/product can be
proposed.
• To swiftly communicate to the Regional Service Manager any recommended enhancement, upgrade
or replacement work required on site.
• To advise and train customers in system operations.
• Document work completed in a clear and concise way and to promptly submit service reports using
the electronic service management system.
• To always comply with the relevant health and safety legislation and to ensure that all risk
assessments & method statements and dynamic / lone working risk assessments are completed where
applicable prior to commencement of work.
• When dealing with poorly prepared sites, proactively work with the client to resolve site issues and
deliver a positive outcome to minimise return visits.
• To comply with all environmental, industry & statutory regulations, where applicable.
• In addition to the above mentioned tasks, other activities and responsibilities may be individually
defined by the Regional Service Manager.
• To ensure that all relevant training and certification is kept up to date and is logged with HR.
• Represent Mitsubishi Electric in a professional manner & preserve market reputation and integrity.
• Comply with all Mitsubishi Electric policies & procedures.
• Deliver or contribute to specific tasks assigned via the Regional Service Manager and/or Service
Management Team to support business growth and development.
• Build and maintain awareness of all service products, customers and markets.
• Maintain appropriate awareness of market(s) for all LES products and services.
• Maintain appropriate awareness of competitor activities and support the Regional Service Manager
and/or Service Management Team with the formulation of appropriate strategies.
• Support cross-business initiatives related to increasing market share and/or product development.
• Set up own 121’s/progress meetings with the Regional Service Manager as appropriate.
• Ensure company vehicle is maintained in a clean & tidy condition and that all tools & test equipment
are similarly maintained – vehicles & equipment will be regularly audited.

In return for your commitment, we will offer you some fantastic benefits:

Generous annual leave allowance- 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year
Flexible Working- we offer a range of flexible working options that include working from home or hybrid working
Pension
Life Assurance
Group Income Protection Scheme
Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi
Access to Mitsubishi’s very own discount platform
Colleague Referral Scheme
Holiday Buy
Long Service Awards
Cycle to Work Scheme
Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
Employee Assistance Programme including additional services Eldercare & Best Doctors

About Us:
We, the Mitsubishi Electric Group, will contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity, as a leader in the manufacture and sales of electric and electronic equipment used in Energy and Electric Systems, Industrial Automation, Information and Communication Systems, Electronic Devices, and Home Appliances.
Equality and Diversity:
As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.