Assistant Resident Service Manager in Reading - Score Associates

Job Description Assistant Resident Services Manager

Reading

The role aims to deliver on-site lettings and property management services for vibrant build-to-rent residential developments in the Thames Valley. The Cavalry encompasses a total of 220 apartments spread across two schemes. Key responsibilities include being the primary contact from initial enquiry to resident move-in, maintaining high standards of customer service, and fostering a sense of community within the development.

Key Responsibilities:
Ensure the continuous presentation and appeal of communal areas and available apartments for prospective tenants.
Coach, train, develop, and engage with site team members.
Report building issues to the relevant team member promptly.
Communicate important information clearly using appropriate channels.
Handle rental enquiries, conduct viewings, and negotiate offers.
Conduct applicant vetting in line with Savills procedures.
Process offers and complete all tenancy documentation accurately.
Deliver exceptional customer service to residents.
Organize and oversee tenant services both externally and internally.
Maintain up-to-date resident communication through various channels, including social media.
Foster a sense of community through effective communication, events, and innovative initiatives.
Act as the first point of contact alongside the RSM for residents reporting maintenance issues or other requests.
Coordinate all contractor appointments and defect warranty repairs, ensuring service levels are met.
Conduct regular inspections of communal areas and apartments.
Organize minor works between tenancies to uphold the apartments' presentation standards.
Complete check-in and check-out reports, including determining deposit returns.
Support the RSM in ensuring compliance with health and safety statutory requirements across the development.
Perform other duties as reasonably required from time to time.

Skills, Knowledge, and Experience:
Strong background in customer service.
Positive and proactive attitude.
Common sense approach to problem-solving.
Ability to make informed decisions quickly.
Outgoing, warm, and approachable demeanor.
Organized, detail-oriented, and perseverant.
Excellent written and verbal communication skills.
Proficient in IT and social media.
Sound financial management abilities.
Working Hours: 40 hours per week, spread across 5 days over 7.
Salary: £32,000 with up to a 10% discretionary bonus.