Assistant Ecommerce Trading Manager in London - Artisan People Group

Job Description A luxury skincare and makeup brand is looking for a dedicated Assistant Ecommerce Trading Manager to be based in London.

As Assistant Ecommerce Trading Manager, you will be responsible for ensuring that online sales and conversion opportunities are always maximised across the website through analysis and insight to drive the business forward.

An overview of your responsibilities:
Website Management
Support the Ecommerce Trading Manager with delivery of the marketing calendar in line with key deadlines.
Manage websites in new markets (Germany, USA, Australia).
Oversee merchandising on site in line with stock movements, product performance, analytics and trends.
Complete daily, weekly and monthly reports, with analysis of onsite activity as required.
Identify and optimise trends in performance and suggest new ways to build additional revenue streams.
Use Google Analytics and Shopify Plus reports to optimise product sales and customer experience.
Highlight sales and conversion trends against forecast and previous performance.
Execute the content plan and enhance the user experience.
Digital Marketing
Support Ecommerce Trading Manager in planning and execution of automated and BAU email marketing campaigns.
Advising and executing strategy for the email channel and CRM.
Keep the affiliate database up to date with the latest offers.
Prepare for and attend strategy meetings with third-party agencies or internal teams.
Keep up to date with developments in ecommerce and the wider competitive landscape.
Support with TikTok Shop strategy.
Customer Experience
Meet sales and conversion targets by the continuous optimisation of the website.
Maintain regular communication with the Head of Customer Services and cross functional teams.
Being a key counterpart in the business for insight into customer experience and service.
Liaise with the Supply & Operations team to ensure stock levels across the site are always correct.
System checks including ensuring transactions are being correctly processed.
General
Contribute to the overall business direction and strategy.
Carry out additional duties when reasonably requested and where necessary within the defined levels of responsibility and accountability of the role.
General support for the Ecommerce, Operations and commercial teams where required.

Our ideal candidate holds a relevant degree and has strong written communication, computer literacy, and experience in similar roles. You should be detail-oriented, a multi-tasker, and able to meet tight deadlines. Experience with Shopify Plus, Google Analytics, Klaviyo, and FMCG background is a plus.

You are required to have excellent interpersonal and communication skills, be innovative, and a problem-solver. You must be highly organised, with strong time management and prioritisation skills. Finally, you should be passionate about the customer experience, be a team player, and embody the company values.