Help Desk Technician in Crawley - Stratospherec Limited

Job Description Salary: £30,000 - £35,000 per annum, depending on experience

Company Overview:

Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.

Role Highlights:

I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing technical assistance to our valued client.

Benefits:

Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
Entry into the company pension scheme
Quarterly performance bonus scheme after the probation period

Role Overview: I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. While the role is primarily office-based, there may be opportunities for on-site client visits.

Key Responsibilities:

Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
Diagnose and resolve hardware, software, and network issues in a timely manner
Escalate complex technical issues to appropriate teams or senior engineers
Assist with the commissioning and onboarding of Office 365 products for clients
Document all support activities, solutions, and configurations in the ticketing system
Collaborate with other team members to continuously improve service delivery and processes

Requirements:

Proven experience working in a Managed Service Provider (MSP) environment
Strong proficiency in supporting and commissioning/onboarding Office 365 products
Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
Solid understanding of ITIL principles and best practices
Ability to prioritise and manage multiple tasks in a fast-paced environment
Flexibility to occasionally visit client sites as required
Eligibility to work in the UK without sponsorship

Desirable Skills:

Experience with other cloud-based solutions such as Azure or AWS
Certification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)

If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role.