NHS 111 Health Advisor in Ipswich - Practice Plus Group

Job Description About The Role

Practice Plus Group, largest independent provider of Healthcare and fast becoming the largest provider of NHS 111 services in England, are looking to recruit 111 Call Handlers to join our team that is based from our Ipswich site at Delta 7, West Road, Ransomes Europark, Ipswich, IP3 9FH.

As a NHS 111 Call Handler you will be part of our Integrated Urgent Care Team (IUC), you will be our first point of contact, taking calls from members of the public, and providing them a 24 hour urgent but non-emergency healthcare need.

What you'll get:

An hourly rate of £11.48 (during training and daytime hours), £14.27 (contractual night rate) and £14.77 (red zone weekend rate - subject to T&C's when working more than 26 hours per week)
33 days annual leave , including bank holidays, increasing with service up to 36 days per year (including bank holidays)
Practice Plus Group benefits including company pension scheme, life assurance, cycle to work scheme, retail discounts, and an employee assistance programme for you and your family
Integrated Urgent Care team benefits that range from Healthcare Hero Awards and recognition prizes to themed occasions, charity days, a fantastic range of social events + the option of overtime to boost your earnings .

To become a licensed operator, you will receive training how to use NHS Pathways (a highly advanced telephone triage tool), used for assessing, triaging and directing the public to urgent and emergency care services.

We are offering a choice of either full or part time classroom-based courses. The full-time runs over 4 weeks, whilst the part-time runs over 6.5 weeks.

Our next upcoming training courses are on:

Saturday 4th May - Part Time Course
Monday 6th May - Full Time Course
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Monday 10th June - Full Time Course
Saturday 15th June - Part Time Course
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Monday 8th July - Full Time Course
Saturday 27th July - Part Time Course
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Monday 5th August - Full Time Course

Following a successful interview, your start date with us will commence on your chosen training date and you will be paid at £11.48 per hour.

We have a range of p eak hours available, we are particularly interested to hear from candidates who have availability in the evenings and weekends, you will need to invest a minimum of 16 hours.

Please note: If you require hours of more than 24 hours per week, including full-time roles (37.5 hours), we may be able to accommodate you, if you are happy to work more weekend hours (this may mean working every weekend and taking days off during the week)

Role and responsibilities of NHS 111 Health Advisor include:

Answer and respond to incoming calls to the IUC/NHS111 service from members of the public, healthcare practitioners or other professionals.
Triaging patient calls using the appropriate Pathways system, ensuring Pathways is followed and the correct advise and outcome is selected.
You will accurately record and check or amend details on the call logging computer system.
Always maintain a calm and professional manner, dealing with callers with empathy and understanding.
Support the safeguarding of individuals following local protocols and standards.
Relate to others in ways which support rights, inclusion and wellbeing of individuals, supporting individuals to keep themselves safe.
You will also have the opportunity to develop your career, specialising in different areas within the IUC department within NHS 111, we are always offering support to those who want to take that next step and develop their career

Practice Plus Group is dedicated to its employees’ wellbeing and development. Together, we strive to provide the highest standards of healthcare to our patients. We are driven by our core values and are looking for individuals who will help us bring our vision to life.

We are looking for candidates who have the following:

Excellent customer service experience from a telephone or face to face role
Strong communication, listening and interpersonal skills
Ability to multi-task and manage completing priorities
You must be passionate about high quality patient care and be caring and able to remain calm when working under pressure
Good written and verbal communication skills
Ability to listen and record information accurately
Ability to work on own initiative
Flexible approach to work and work well in a team
Competent in the use of IT systems and keen to learn new skills
Good all round education GCSE at Grade 4 or equivalent and must include English

Please note you must be eligible to work in the UK and over 18 years of age

If you'd like to learn more, please contact Nicola on nicola.green@practiceplusgroup.com

Please note that offers of employment are subject to receipt of satisfactory references and a DBS check.

Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer.