Helpdesk Administrator in Coleshill - Multi Trades Recruitment Ltd

Job Description Multi Trades Recruitment are seeking an experienced Helpdesk Administrator to join our team. The ideal candidate will have a strong background in data inputting and helpdesk operations. As a Workflow Operator, you will play a crucial role in our organisation, demonstrating excellent communication skills, confidence, and patience.

Your primary responsibilities will include processing requests from key customers, performing general helpdesk duties, and effectively managing service requests. You will be responsible for logging calls, assigning tasks to both in-house and subcontracted teams, tracking job completion details, and coordinating our operational service teams' response to customer calls. Additionally, you will assist in planning both planned preventive maintenance (PPM) and reactive work.

Monday - Friday
9.00am - 17.00pm
Weekly Pay
£12.50 p/h
Fixed term contract 6 Months (Permanent roles available after)

Duties & Responsibilities:

Input and prioritize service requests from users using verbal and electronic communication methods
Dispatch reactive work orders and ensure their timely completion
Prepare and issue planned maintenance work orders
Close out planned maintenance work orders efficiently
Assist in maintaining workflow records and filing systems
Assign tasks to subcontractors, monitor their progress, and follow up on their work
Input and retrieve data accurately and efficiently on a daily basis using computerized systems within the helpdesk, generating necessary information and reports as required

Qualifications:

Previous experience in data inputting and helpdesk operations is essential
Excellent communication skills, including verbal and written proficiency
Strong organizational and multitasking abilities
Confidence and patience when dealing with customers and service teams
Proficiency in computer systems and data entry
Ability to work in a dynamic and fast-paced environment

If you are a motivated individual with a background in helpdesk operations and data management, we encourage you to apply for this exciting opportunity. Join our team and contribute to our mission of providing top-notch service to our valued customers.