Zest4 - Network Operations Advisor in Manchester - Focus Group

Job Description Description

Job Title: Network Operations Advisor

Reports to: IOT Team Manager

Department: Operations

Location: Cheshire, SK9 1NY (Hybrid working 4&1)

Salary: £22,500 + Company and Personal Performance Bonus

Knowledge / Skills / Experience

All training will be provided. We require the candidate to have good organisational skills along with strong verbal and written skills. The candidate must also be confident on the telephone and must be competent in Microsoft Excel and Outlook.

About Us

Founded in 2013 by a team of experienced telecommunications professionals, Zest4 have rapidly grown to become one of the UK’s leading providers of Unified Communications solutions. Through our strategic partnerships with industry leading communications providers, such as O2 (Zest4 are an O2 Joined-Up Communications Wholesale Partner), Vodafone, Gamma and Telefonica M2M, we offer flexible, bespoke communications solutions and access to great commercial deals.

Job Purpose

We have an exciting opportunity for a reliable and motivated individual to join our young and dynamic team. Zest4 offer a full range of communications products and solutions via a network of Channel Partners across the UK. We pride ourselves on providing unparalleled levels of service to our partners and customers enabling them to manage their communication requirements.

The underlying objective of the Service Relations role is to support our channel partners across the UK to service and administrate the telephony solutions connected via Zest4. The role is centred around working on our busy Service Desk, answering telephone calls, emails and working with internal and external portals. The successful candidate must have excellent communication skills and be confident talking to a wide variety of Partners, Customers and Suppliers.

This position would suit an enthusiastic and organised person who is looking for a varied role with a real ability to progress within a growing and exciting business. The successful candidate will benefit from an excellent training and personal development plan, with the full support of the company’s management.

Key Responsibilities

Excellent communication skills
Excellent organisational skills
Problem solving skills
Ability to work under pressure to prioritise key responsibilities
Ability to learn and adapt to new systems, platforms and processes
Ability to work to deadlines
Comfortable with Microsoft Office products such as Excel and Outlook
Comfortable talking on the phone, developing relationships with partners and customers

Objectives / Responsibilities

Liaise with Zest4 partners and customers via multiple workstreams such as email, telephone and via our customer portals
Provision new business on our various network platforms
Management of in-life changes across various networks and suppliers
Management of tasks within our own Self-Serve Portal
Accurately enter order details onto network systems and onto the Zest4’s bespoke billing platform
Work with our billing teams to ensure tariffs and products are built ready for connection
Develop a good working knowledge of all IOT products sold by Zest4
Perform Customer and Partner service tasks to support this team.
Work within other teams and on various projects where required