Deputy Manager of Care in Ely - AgeCare

JOB SUMMARY
Be prepared to act effectively as Home Manager during his / her planned or unplanned periods of absence.
Support the Home Manager in providing strong and sensitive leadership to the care and ancillary teams in the home to ensure that residents are supported to live in a safe and caring and stimulating environment.
Maintain contact via appropriate referrals and reports to relevant regulatory bodies (CQC and others), ensuring complete regulatory compliance for the home.
Adopt a transparent approach to reporting, responding to and investigating safeguarding incidents.
Support the Home Manager to embed health and safety culture within the home, ensuring that systems and policies are implemented, and a positive attitude to health and safety is promoted.
Drive the process of implementing continuous improvements in the home which enhance resident experience and satisfaction.
Ensure that the home is prepared for a Care Quality Commission inspection. This includes monitoring and driving improvements in care standards, resident safety, responding to resident complaints, improving resident satisfaction, clinical governance (policies, pathways, audits), clinical risk, infection prevention and control and quality.
Support the Home Manager in achieving commercial success of the home, including profitability, sales, and business opportunities.
Act as a role model for leadership and build capabilities of teams within the home to drive performance culture

Functional Accountability
Expectations of role
Managing compliance
Support the Home Manager in achieving complete regulatory and contract compliance within the home, including primary liaison to and mandatory registration with CQC.
Stay abreast of regulatory requirements (CQC guidance provider requirements documentation), external environment and best practice to ensure compliance, pre-empt audit risks and mitigate accordingly.
Take a proactive approach to CQC inspection. Share potential risks with CQC and identify steps / solutions to mitigate these.
Monitor compliance within the home and own the action / escalation as appropriate in response to non-compliance.
Support the Home Manager in developing an action plan which is used as a live document to capture and track areas identified for improvement.
Be accountable for recruitment and dismissal decisions, especially on grounds of non-compliance from a regulatory and behavioural perspective (abuse, aggressive behaviour) subject to appropriate governance channels.
Support the Home Manager in responding to all home related complaints and ensuring staff within home are trained to respond to and handle complaints.
Carry out complex investigations, disciplinary and grievance hearings for own home and others within the portfolio as required by the needs of the region.
Staff management
Support the Home Manager in the interview process for recruitment of new staff.
Work closely with staff in the home to manage performance, develop skills, knowledge and competencies to enable effective succession planning.
Support the Home Manager in preparing and implementing a training program which ensures compliance in statutory and mandatory training subjects.
Ensure staff are trained and competent to undertake their job, and that they receive regular supervisions and annual appraisal.
Oversee and review the outcome of DBS and reference requests for staff.
Manage incidents of poor performance promptly and appropriately through the company disciplinary process, seeking HR advice as needed.
Commercial Success and Financial Control
Support the Home Manager in managing the homes income and expenditure within the agreed budget.
Support the Home Manager in to deliver strong and sustainable revenue and EBITDAR performance by managing occupancy and fee per bed to ensure maximum efficiency.
Proactively seek opportunities to build business opportunities and influence external and internal contacts to meet or exceed commercial targets.
Support the Home Manager to ensure efficient management and control of staff costs, avoiding the use of agency; hours will be flexed in line with occupancy.
Ensure that annual leave is managed to ensure that leave is allocated across the whole year, and that individual staff members receive their holiday entitlement.
Care Requirements
Ensure that care is assessed, planned, implemented and evaluated individually for each resident. This will include demonstrating the involvement of the resident and/or their NOK.
Adhere to Standard Infection Prevention and Control precautions, ensuring that any infection outbreaks are reported internally and externally as per policy and procedure.
Support the Home Manager in maintaining the housekeeping standards, maintenance and facilities of the home, to ensure that the environment of the home adheres to AgeCare standards.
Ensure that staff work in accordance with company policies.
Ensure that the nutritional and hydration needs of residents are met as part of the care and treatment arrangements in line with CQC framework
Assess the risks to the health and safety of residents receiving care or treatment, and implement activities to mitigate any such risks; this includes ensuring that the equipment used is safe for such use and there are sufficient quantities of medicine which are used effectively and safely in line with CQC framework
Ensure residents are protected from harm and safeguarding procedures are followed
Managing Home Leadership
Build leadership capability within the home to enable staff to be the first point of contact for relatives and for managing first impressions or first level enquiries
Work with Heads of Department in managing their teams, in understanding the potential impact of their roles, and what their responsibilities mean in the home.
Support the Home Manager to build leadership capability within the home and ensure better coaching and mentoring opportunities for professional development are provided.
Work with staff to take greater ownership and accountability of their own area of expertise and to work collaboratively in other home areas.

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