Field Engineer in Norton - CV-Library

Project is Windows 11 upgrade for Independent vet care, the initial configuration will be taking place in Letchworth office

Field engineers will complete the below tasks –

1. Onsite Activities

At each IVC E site the AVC engineers will complete the below activities and record the details on the allocated job on Alpha.

* Sign into site with manager and confirm that the visit can go ahead and the number of devices to be upgraded.

* Remove old Equipment (Laptop or PC) – scan the serial onto Alpha as uplifted stock and take photo of the removed device **Take note of any damage and ensure this is captured on the photo

* Install new device this MUST be a wired connection not WIFI (if none available use the patch cable & switch in your kit to complete the install but DO NOT leave these onsite)

* Scan device serial onto Alpha then follow the steps below :

* Lg in to the machine using Engineers Admin

* Open and cmmand prompt (Start – Run – cmd.exe)

* Perfrm a gpupdate /force and wait for it to complete.

* Rebot

* Ask user t log in with their credentials and make sure they can access system.

* Repeat process for all devices onsite.

* Securely pack all removed devices into the site tote, seal and record details on Alpha.

* Once all devices have been upgraded and rubbish & removed equipment packed away confirm the details with the site manager and ask them to sign off the alpha job.

* Complete the Alpha job before you leave site ***Contact the Ops team if you are unable to complete your job while onsite