Part time aftersales glazing industry in Margate - CV-Library

Job Title: Part-Time After Sales Coordinator

Company Overview:
We are a local residential window installations company committed to providing exceptional service and quality products to our customers. As part of our dedication to customer satisfaction, we are seeking a Part-Time After Sales Coordinator to join our team. This role will involve handling customer follow-ups, service issues, warranty and repair matters, and coordinating with service engineers. The hours and days for this position are negotiable to accommodate the right candidate's schedule.

Job Description:
As a Part-Time After Sales Coordinator, you will be responsible for managing all aspects of after-sales support to ensure our customers receive timely and effective assistance. You will play a vital role in addressing customer concerns, coordinating service appointments, and facilitating warranty and repair processes. Additionally, you will assist with general office duties to support the smooth operation of our business.

Key Responsibilities:
- Respond to customer inquiries and follow-ups regarding service issues, warranty claims, and repair requests.
- Coordinate with service engineers to schedule appointments and ensure timely resolution of customer concerns.
- Maintain accurate records of customer interactions, service requests, and follow-up actions taken.
- Communicate effectively with customers to provide updates on the status of their service requests and address any concerns or questions they may have.
- Collaborate with internal teams to ensure the appropriate resources are allocated to address customer needs.
- Assist with administrative tasks such as filing, data entry, and general office duties as needed.
- Continuously identify opportunities to improve the after-sales support process and enhance customer satisfaction.

Qualifications:
- Previous experience in customer service or after-sales support roles is preferred.
- Excellent communication skills, both verbal and written, with a customer-focused approach.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently.
- Ability to work independently and prioritize tasks effectively in a fast-paced environment.
- Proficiency in basic computer applications, including Microsoft Office suite.
- Flexible schedule with the ability to work part-time hours, with negotiable days and times.
- A positive attitude and willingness to go above and beyond to assist customers and support the team.

Join Our Team:
If you are passionate about providing exceptional customer service and have the skills to excel as a Part-Time After Sales Coordinator, we invite you to apply today. Join our team and play a key role in ensuring our customers receive the outstanding support they deserve