Senior Platform and Infrastructure Specialist (Microsoft/Identity Platform Support) in Newcastle upon Tyne - Greggs Plc

This is a full-time based role on a 12 month fixed term contract, based at Greggs Innovate House, Newcastle upon Tyne, NE12 8EW
This is a full-time role, however flexibility in this will be considered
We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
Vacancy Information
We are seeking a Senior Platform and Infrastructure Specialist to join us on a 12month fixed term contract. This role will be a senior role driving forward support services around our identity platforms and account management,ensuring an outstanding service to the organisation, focused upon resolving a range of technical incidents and requests in the identity, user access, and account management area, and continually driving improvement of this service to our internal customers.
We can offer you:
25 days (5 weeks) annual leave, pro-rated, increasing with service?(in addition to bank holidays), plus 1 additional floating day

Management Bonus Scheme which is worth up to 12.5% of your salary

Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who?have at least 6-month service, or more, each year

Private Medical Insurance which is free for you and subsidised for your dependants

Permanent Health Insurance which is a replacement income scheme

You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages

Defined contribution management pension scheme

Death in service benefit which provides a lump-sum payment equal to 4 times your years salary

Colleague discount, up to 50% off our own-produced products

Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits

Career progression and learning and development

Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related?and wellbeing issues, 24 hours a day, 365?days?a year. Including a mobile app providing a range of wellness content on physical, mental, social,?and?financial wellbeing

Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons?and lifestyle offers

Cycle to Work scheme

A company who cares about our communities; the environment and being a better business! Click here to read aboutThe Greggs Pledge

Colleague Networks internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and?provide support to one another

What you'll do
We are looking for passionate people that love working as a part of a team to join us on our journey. You will have a proactive, can-do attitude and enjoy contributing towards an adaptive, fun and creative environment. You will be capable of working cross functionally and facilitating and collaborating with multiple stakeholder groups.
You will be a lifelong learner and will enjoy joining us on a continuous journey of learning and improving as we strive to excellence at all times in the supporting services we offer our customers.
You will care about identifying opportunities to improve, and will be comfortable and passionate in engaging with key IT colleagues in communicating these opportunities.
You will play a critical role in making a step change to the technical expertise we can leverage for our customers and to the internal teams when engaging with them around incidents and requests.

About you
You will fit right into this role if you:
Have significant experience of managing sizeable identity platform deployments, in both Active Directory and Azure Active Directory/Entra, in a hybrid deployment.
Can demonstrate extensive experience of authentication technologies, and implementation and support of these, such as SAML and OAUTH.
Have strong working knowledge in broader Entra identity capabilities, such as Conditional Access and Identity Governance.
Have strong working knowledge of overall Active Directory authentication and architecture.
Have experience of related technologies to identity, such as Intune/MEM.
Have a proactive can-do attitude with a clear bias towards ownership and results, and will enjoy contributing towards an adaptive, fun and creative environment
Have experience of building trust and highly effective working relationships with a diverse range of technical and none technical stakeholders
Have extensive customer facing experience in a support environment
Are aware of key service management processes and metrics, and their purpose
It would be advantageous if you had any of the following:
Experience of working in a large retail environment
Experience of SCIM and/or other automation approaches to user provisioning
Strong knowledge of scripting tooling, such as Powershell, and/or IaC tooling, such as Terraform or Ansible
About Greggs
Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, wed love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.

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