German speaking Customer Service Advisor in London - Language Matters

A new role has come our way to work as a German speaking Customer Service Advisor. You will be responsible for all sales support services, tracking of shipments, maintenance of clients, handling of all information and German enquiries. For this international client, you will be part of the international Logistics team at their Central London office and in this hybrid role you can work 3 days from home per week.
The German speaking Customer Service Advisor will be responsible for inputting orders and coordinating deliveries to customers in the BeNeLux, keeping key accounts up to date on any outstanding orders. The Customer Service Advisor with fluency in German will be able to deal with high volume orders and work in a fast paced environment.
Your responsibilities will include:
Coordinating deliveries and input orders in the order management system
Managing stock levels and prepare documentations for shipment of products to international customers, including invoicing
Keep customers up to date throughout the delivery process
Take incoming calls, live chat and email enquiries from customers in an efficient manner
Profile:
Fluency in German and English essential
Solid experience providing customer support services, sales administration, logistics coordinating, product support and/or order dispatch environment
Experience working in an online customer support, customer services, or client support is a key requirement
Previous experience dealing with larger international clients is essential
Solid knowledge of Microsoft operating systems
An interest in fashion, luxury or retail industry is desirable
To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.

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